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Getting Started

Provided below are answers to a few commonly asked questions that can help you get started with Key Survey:

How do I get an account?

  1. Go to the Key Survey website.
  2. Click the "Apply for an account" link.
  3. Check the conditions and then press the "Apply for your Key Survey Account" button.
  4. Log into the form page using your QUT Access details, fill in the blanks and press "Submit".
  5. Wait up to three working days - Your new account details will be sent to you via email.

How do I login to the Key Survey System?

  1. Go to the Key Survey website.
  2. Click the large "Key Survey Login" button or Quicklink.
  3. Use your login details (obtained after receiving your new account) to enter the system.
  4. ** For First Time: The system will ask you to change your password.

How do I create a new survey?

  1. Go to the Key Survey website.
  2. Log into your account.
  3. Choose or create a folder in the left hand panel.
  4. Click the "+ New" button in the central panel.
  5. Click the "Survey" icon.
  6. Enter a survey name, display title and introduction.
  7. Click the "Save" button to create your new, empty survey.

How do I create my first question?

  1. Go to the Key Survey website.
  2. Log into your account.
  3. Select the folder that holds your survey in the left panel.
  4. Double click the survey that you wish to edit in the central panel.
  5. Click the arrow button next to the "Q New Question" button and select "From Scratch".
  6. Choose your question type:
    • You can press the "Example" link next to your question choice to see how it works.
  7. Fill in the spaces to create your question.
  8. Click "Save".

How do I prepare my survey for launch?

  1. Ask yourself how you wish to launch your survey - Examples follow:
    • I wish to send my link in an email, and/or on my website etc.
    • I wish to send my survey to an email list.
    • My survey is long and I wish to send it via a single email link.
  2. While editing your survey, click the "Settings" button to adjust them.
  3. Set the first rule at the top of the "Settings" page.
    • Do not allow respondent back...
    • Respondent may return and modify...; OR
    • Allow multiple responses...
  4. The choice you make here will depend on your circumstances.
  5. If you expect one response from multiple computers over a wide area - Choose Option 1
  6. If you'd like respondents to be able to edit their responses - Choose Option 2
  7. If you expect multiple respondents to use the same computer - Choose Option 3
  8. If your survey is particularly long - Option 1 or 2 will be fine depending on your needs.

How do I launch my survey?

  1. Log into Key Survey.
  2. Highlight the survey that you wish to launch.
  3. Click the "Launch" button at the top of the right hand panel.
  4. On the "Launch" options page set your survey's "Start" and "End" Survey dates.
    • Tick the "Set Start and End Dates (Optional)" box on the right hand side.
    • Click on the calendar icon or date box to open a date picker.
    • Use the drop-down boxes to select the year and month.
    • Click on a day to change the date.
    • Repeat all previous steps to change the other date.
  5. OPTIONAL: In the top left hand corner use the drop-down box to switch your link to SSL.
  6. Click the "Clipboard" icon next to your survey's "Master Link" to save it to your local memory.
  7. Use "Right Click and Paste" or "CTRL+V" on your keyboard to paste this into your email template, website, social media web site etc.

NOTE: You can ignore the "How would you like to distribute the Survey?" section if you used the master link. If your clipboard does not copy the Master Link, you may need to check your browser's Javascript settings.

How do I activate my survey?

  1. Go to the Key Survey website.
  2. Under the Quicklinks or KS Services & Tools section, click "Request Survey Activation".
  3. Check that you've met the top three requirements and then click the blue Request Survey Activation button.
  4. Complete and submit the form:
    • If you own the survey and you have an approver: Fill in Sections 1 and 3.
    • If you built the survey for someone who has an approver: Fill in all three sections.
    • FOR STAFF: If you are your own approver: Fill in Sections 1 and 3 (Repeat your details in the Approver Section).
  5. Wait for an official email from Survey Support stating activation.
  6. Launch your survey. ** See previous question for details **

NOTE: Your approver will receive an automated email during this process. They will need to follow the link provided in the automated email and complete the official confirmation form to approve your survey.

I have activated my survey but it says "inactive". What do I do?

  1. Log into your Key Survey account.
  2. Highlight your survey.
  3. In the right hand panel, scroll down to "Start" and "End Dates".
  4. Ensure your dates cover the current time period:
    • Change "End Date" first - Click the calendar icon.
    • Use the drop-downs to select a year and month.
    • Click a number or "Today" to change the date.
    • OPTIONAL: Repeat these instructions for "Start Date".

NOTE: Quota settings found on the launch page, various plug-ins and "Block" tags can also stop access to the survey. If your dates are properly set, check your Plug-Ins page as well as each individual question with ticked wrench icons.

Who's my approver?

Your approver is typically your supervisor or project leader. He/she could be your:

  • Supervisor
  • Head of School, Department or Institute
  • Project Leader
  • A person acting in the above roles during absences; OR
  • A person of sufficient authority.

FOR STAFF: You can be your own approver if you are the project lead and developer. You are still required to check your survey with a second person before requesting activation.

How do I export a result report?

  1. Log into Key Survey.
  2. Highlight the survey that you wish to use.
  3. In the right hand panel, click the "Report" button.
  4. In the right hand panel of the next page, select your preferred "Export to..." link.
  5. On the "Publish" page select your preferred export options:
    • Labels = Literal questions and responses.
    • Values = Where applicable, convert questions and responses into a numeric value.
    • Labels and Values = Export both side-by-side in the report.
  6. Go to Section 4 and click the "Export to..." button.
  7. Follow the prompts to save the report to your hard drive or open it.

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