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Glossary of Terms

Provided below is a list of commonly used terms associated with Key Survey along with their definitions:

NOTE: New terms will be added based on commonly asked questions.

Account Related Terms

Account Subscription:
When an account is made it is given a default lifespan of 10 years. If your account subscription expires you can extend it for free by contacting the Survey-DEC.
Activate:
Remove test messages from your surveys and allow full public access to them (see Launch & Activate).
Credits:
Credits are designed to limit your account features. They are freely distributed at QUT and can be recharged any time via email request (see FAQs for further details).
Launch:
Distribute and release your survey for use (see Launch & Activate).
Multi-Access Account:
A Key Survey account designed for a single person to manage a set number of sub-users (see Account Types).
"New Surveys Require Approval":
Any new surveys that you create will need to be activated before they can be released publicly (see Launch & Activate for further details).
Shared Account:
A Single Account with a shared username and password for more than one person (see Account Types).
Single Account:
A Key Survey standard account designed for a single person's use (see Account Types).
SMA Account:
SMA or "Shared Multi-Access" is a Multi-Access account with more than one administrator (see Account Types).
Survey Creation Workflow:
A development process designed to help researchers create high quality surveys and collect meaningful respondent data.
URL Suffix:
Add an identifying question to the end of your survey's web address (see URL Suffix Guide).

Development Related Terms

Application Tags:
Special code that can add specific functions to your survey. These tags look like single web tags (e.g. <UPLOAD_YOUR_FILE/> - See the Application Tag Guide for more information).
Complete:
The number of respondents who have successfully completed your survey.
CTR:
CTR or "Click Through Rate" counts the number of times anyone has used your web link to access your survey.
Email Survey Distribution:
Send your survey to a specific list of respondents' email addresses.
HTML Code:
Generate code snippets to help launch your survey inside web pages.
Incomplete:
The number of people who have opened and partially completed your survey.
Master URL Distribution:
Copy and paste your survey's web address into an email or a web page.
Password Survey Protection:
Use a spreadsheet to import respondent details and use them as login credentials.
Piping:
Customise your questions by using answers entered in previous questions.
"Questions" Page:
Provides an overview of all of your survey questions (including Section Headings).
Response Rate:
The percentage of respondents who have successfully completed your survey.
"Surveys" Page:
The "Surveys" page is the main page in your account that lists all of your surveys and folders.
Upload Responses:
Upload response files into your survey for analysis.
WYSIWYG:
An acronym for "What You See Is What You Get".