Transformative design for co-created service delivery
Please complete this quick screening survey to help us understand your commute experience to improve online service delivery. All comments and responses will be treated with confidentiality unless required by law.
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Transformative design for co-created service delivery

QUT Ethics Approval Number: 1700001093


Principal Researcher:Ms Carla Sartori do AmaralPhD student, School of Design
Associate Researchers:Dr Marianella Chamorro-KocPrincipal Supervisor, School of Design
 Dr Amanda Beatson Associate Supervisor, Business School 
 Dr Sven TuzovicAssociate Supervisor, Business School 
Queensland University of Technology (QUT)


This research project is being undertaken as part of a PhD study for Carla Sartori do Amaral. 

The purpose of this research project is to understand young people’s experiences when using digital technology during a routine commute to help design a framework for the improvement of online services.

You are invited to participate in this research project because you are aged between 18 and 30 years old, you might experience diversity in mobility levels, and have to adapt to different limitations on your routine commute. You are also based in Brisbane. If you are either involved in studying or working, to complete a 10-minute online screening questionnaire.


Participation will involve completing a questionnaire with multiple choice answers that will take approximately 10 minutes of your time.

The type of questions asked will be like this:

  • How long does it usually take for you to commute to work/school?
  • What kind of device do you use to access online information or services during journeys?

Your participation in this research project is entirely voluntary. If you agree to participate, you do not have to complete any question(s) you are uncomfortable answering. Your decision to participate or not participate will in no way impact upon your current or future relationship with QUT (for example your grades). If you do agree to participate, you can withdraw from the research project during your participation without comment or penalty. Any identifiable information already obtained from you will be destroyed.


It is expected that this research project will not directly benefit you in the short term. However, it may contribute to the Industry with a series of service design principles to transform people’s independence and improve their well-being. Consequently, in the long term, you may benefit from enhanced experiences in the use of online services during the routine commute.

Upon completion of this questionnaire, invited participants will be eligible to receive a coffee voucher after each step of participation, and will also be able to enter a lucky draw to win one of two $100 Myer voucher upon involvement in each phase of the study.

If you would like to enter the lucky draw, you may enter your availability to participate in the next steps and contact details on the last page of the completed questionnaire. This information will be confidential.


There are no risks beyond normal day-to-day living associated with your participation in this research project.


All comments and responses will be treated with confidentially unless required by law.

Any data collected as part of this research project will be stored securely as per QUT’s Management of research data policy.

Please note that non-identifiable data from this research project may be used in lectures, journal articles and conferences. Data from this project will be shared with the team of an Australia Research Council Linkage Project (number LP150100168 “Seamless journeys to work for young people with physical disabilities”) through Intellectual Property assigned to QUT.


If you have any questions or require further information, please contact one of the listed researchers:

Carla Sartori do


QUT is committed to research integrity and the ethical conduct of research projects.  However, if you do have any concerns or complaints about the ethical conduct of the research project you may contact the QUT Research Ethics Advisory Team on 07 3138 5123 or email QUT Research Ethics Advisory Team is not connected with the research project and can facilitate a resolution to your concern in an impartial manner.