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Provided below is a list of the Top 60 (technically 58) questions ranked in order of their recurrence.
You can click any of the categories in the side menu to reveal questions asked in past years.
Please click on a question below to reveal the solution:
Wait 5 minutes for your account to automatically unlock itself.
You are still required to wait 5 minutes for the account to automatically unlock.
When you highlight or edit your survey click the "Launch" button to reveal these options.
Activate = To make a survey publicly accessible; OR get rid of the test messages
If you wish to share a survey for editing, review or full access you can do one of the following:
Requests can be flagged but there is no guarantee that it can be done quickly.
You can expedite the process using the following steps:
When you create a new survey, you begin by creating heading information. If you can't see your introductory paragraphs in your questions, it is most likely stored in your survey's header.
To resolve this:
You can normalise section header fonts in one of two ways:
When copying information from external places into the form, you can reduce errors by deleting spaces before and after what you've copied.
This is a reminder message stating that any new survey that you create or copy will start in "Test mode" and requires activation.
This has no effect or meaning for surveys already processed for you by Survey Support.
This is normally caused when you have survey set with availability dates that have already passed.
You can resolve this in one of two places:
You can view responses from one of three common ways:
There are 3 common reasons for this to occur:
You can test for these issues by performing the following:
You can create a custom report and adjust its settings:
To delete "Complete" responses in bulk:
Yes, you will need to log a HEAT request to EISDBA with the following details:
You can either...
Not automatically. You will need to build a survey in Key Survey but you can copy and paste your content to save a bit of time.
No, however templates can be submitted for addition to the existing library.
Yes, you will need to create a separate survey and combine them using logic:
You will need to either delete your responses; OR Work around the issue:
Strange behaviour is commonly caused by one of the following:
To resolve strange behaviour issues you should check for the above causes:
Yes, There are two types of transfer that you can use:
If you have used the "Send email invitations…" method:
If you have used an anonymous Master Link method, you will not be able to send reminders unless you send them to your entire respondent base.
There are 3 common methods to do this.
The ability to launch your survey via email invitations is turned off while your survey is in "Test Mode". You can enable this feature by "Requesting Survey Activation" via Survey Support (Please refer to Question 10 in this FAQ list).