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Top 60 Questions

Provided below is a list of the Top 60 (technically 58) questions ranked in order of their recurrence.
You can click any of the categories in the side menu to reveal questions asked in past years.

Please click on a question below to reveal the solution:

  1. Go to the Key Survey login page
  2. Click "Forgot your password?" beneath the password field
  3. Enter your account's login name in the "Username" box
  4. Click "Send Password"
  5. Check your email for a new temporary key

Wait 5 minutes for your account to automatically unlock itself.

  • Refresh your browser pages (press F5, or CMD+R for Mac); OR
  • Empty your browser cache ** Varies depending on browser

You are still required to wait 5 minutes for the account to automatically unlock.

  • Check that you are using the correct login name:
    • Usually your QUTID/Alias with suffix "_shared", "_sma", "_multi" if applicable).
  • Check that you are on the correct login page:
    • https://survey.qut.edu.au ** Opens on a new page **
    • NOTE: keysurvey.qut... is a separate instance of this tool used exclusively by QUT's central surveying team.
  1. Please refer to self-help and online training before making your request.
  2. You can send a consultation request via email to survey-support@qut.edu.au
  1. If you wish to send a survey via a Master URL/Link, please refer to this link (accessible from within a Key Survey account)
  2. Information regarding other launch options can also be found on this link under the "Distribution" tree.

When you highlight or edit your survey click the "Launch" button to reveal these options.

Activate = To make a survey publicly accessible; OR get rid of the test messages

  1. You will need to make an online request by submitting a request form.
  2. From within your account, click "Bookmarks" and use the button on the left to open the form.
  3. From the website, click "Request Survey Activation" and click the blue button.
  1. For students: Supervisor, Acting Supervisor
  2. For staff: Your Project/Team leader, Head of Department, yourself (for a developer who is also a Project/Team leader)
  1. Once an activation request is submitted, you will receive two automated emails:
    1. The first to inform you that your approver has confirmed your form; &
    2. The second to inform you that your survey has been processed.
  2. You can also check your survey's "Launch" page:
    1. If you have access to the "Send email invitation…" method your survey is publicly accessible.
  1. We normally request that you wait 7 working days.
  2. If you have not received your approver confirmation email within this time, you should contact your approver.
  3. If you have received the first email, but not the second within this time, you should contact Survey Support.
  1. Your Key Survey login is usually your QUT Access alias, followed by account type suffix (if applicable) – e.g. bloggsj or doej_multi, smithj_shared, willn_sma
  2. If your account had a team name, please provide the account owner's name and email to Survey Support.
  3. If you were sharing an account with someone, you would need to either:
    1. Contact the person who owned the account; OR
    2. Provide an old survey link or ID from that account to Survey Support
  1. Survey checking is not a service that is normally provided.
  2. Once you develop a new survey you should check for the following:
    1. Ensure that your questions work as intended
    2. Check your logical rules (if applicable)
    3. Check for plug-ins and plug-in references (if applicable)
    4. Review your survey settings
    5. Test your survey using your Master Link
    6. Check your test responses and reports for issues
  3. Survey Support can run a quick scan to see if you have any obvious technical issues and provide advice in some cases.
  1. The easiest way to do this would be to convert your form into a PDF and embed it into a "Section Header" at the beginning of your survey
  2. You can find instructions to do this on the Participant Consent and Letter Templates page.
  1. Yes, you will need to send an email request to survey-support@qut.edu.au with the following information:
    1. The login name for the account that holds the survey you wish to copy.
    2. The Survey ID/s or Master Link/s for the surveys that you wish to copy.
    3. The login name for the account where you wish to copy your surveys.

If you wish to share a survey for editing, review or full access you can do one of the following:

  1. Share a survey for review:
    1. Copy your survey’s Master Link from the "Launch" page and send it via email
  2. Share a survey (or multiple surveys) for editing:
    1. Update your account to "Multi-Access" via email request to Survey Support.
    2. Add and administer sub-users for a specific folder.
  3. Share full access to your account:
    1. Update your account to "Shared" via email request to Survey Support.

Requests can be flagged but there is no guarantee that it can be done quickly.
You can expedite the process using the following steps:

  1. Request survey activation as soon as possible.
  2. Alert your approver to complete the approval form as soon as possible.
  1. Survey Support can provide advice and minor tweaks only.
  2. Significant changes can be made using the "Layout" pages for your survey.
  3. For any work requiring code:
    1. Please refer to the W3Schools website if you wish to learn more on your own; OR
    2. Request to enlist a web design person for support via IT Helpdesk or HiQ.
  1. Activation links are automatically generated.
  2. If an error occurs, the requester will need to double check their entered details and resubmit the form.
  3. To ensure that an activation request reaches them please check the following:
    1. Requester: Check that you have entered the approver’s email correctly.
    2. Approver: Check your Spam and Junk folders.
  4. If all details are correct and the error persists, please contact Survey Support for follow up.

When you create a new survey, you begin by creating heading information. If you can't see your introductory paragraphs in your questions, it is most likely stored in your survey's header.

To resolve this:

  1. Edit your survey.
  2. Click the "Edit" button next to the name of your survey.
  3. Delete or change the information under "Introduction".
  4. "Save" your changes.

You can normalise section header fonts in one of two ways:

  1. You can unbold them all at once under the "Layout" page:
    1. Edit your survey.
    2. Click the "Layout" button at the top of the page.
    3. Click the "Edit" link in the right hand panel.
    4. Select "Instructions and Headings".
    5. Use the tools on the right to remove bolding.
  2. There are other methods to unbold section headers:
    1. Under "Layout" go to CSS and modify .H22’s "font-weight" OR
    2. Edit a question that you wish to change and use code (click the Code button <> or switch to plain text mode).

When copying information from external places into the form, you can reduce errors by deleting spaces before and after what you've copied.

  1. Examples:
    1. " Joe Bloggs " will become "Joe Bloggs"
    2. " 3138 1234 " will become "313891234"
  2. Activation forms will only accept up to 5 surveys.
  3. Please also check for any check-boxes, drop-downs or radio buttons that may need to be selected.

This is a reminder message stating that any new survey that you create or copy will start in "Test mode" and requires activation.
This has no effect or meaning for surveys already processed for you by Survey Support.

This is normally caused when you have survey set with availability dates that have already passed.
You can resolve this in one of two places:

  1. The "Surveys" page when you first login (highlight your survey); OR
  2. Your survey's launch page, under "Survey Availability Settings"
  1. You can only add sub-users to a Multi-Access or Shared Multi-Access account.
  2. From there, you can add sub-users on your own by going to the "Administration" tab in your account.
  3. Note: Please refer to the Multi-Access Account Guide for full details
  1. Edit your survey
  2. Click the "Launch" button
  3. Tick, "Set Start and End Dates" under "Survey availability settings"
  4. Change your "End Date" first:
    1. Click the calendar icon
    2. Use the drop-down boxes and select Month and Year
    3. Click on a day to change the date
    4. OPTIONAL: Repeat the previous steps for "Start Date"
    5. These settings will save automatically
  5. If your start date comes after your end date, the system will not save any changes

You can view responses from one of three common ways:

  1. You can look at individual responses from the "Surveys” page:
    1. Log into your account
    2. Highlight your survey
    3. Click the number next to "Complete" or "In Progress"
  2. You can view your report and export data on the "Reports" page:
    1. Log into your account
    2. Highlight your survey
    3. Click the "Report" button in the right hand panel.
    4. iv. Click "Run Report" in the right hand panel to view your online report.
  3. To export your report:
    1. Log into your account
    2. Highlight your survey
    3. Click the "Report" button in the right hand panel
    4. In the right hand panel select the format that you wish to export data to
    5. Click the "Export to…” button next to "4"
  1. Log into your account
  2. Highlight your survey
  3. Click the "Report" button in the right hand panel.
  4. In the right hand panel select the format that you wish to export data to.
  5. Click the "Export to…" button next to "4".

There are 3 common reasons for this to occur:

  1. Respondents are leaving the survey prematurely.
  2. You have set up logic that completely bypasses the "Submit" button; OR
  3. There is a technical error impeding progress.

You can test for these issues by performing the following:

  1. Look at individual "In progress" responses.
  2. If finishing places are erratic and sparsely spread, then the survey is functioning correctly.
  3. If surveys end on the same question then check the last question and the one directly after it:
    1. Are there any plug-ins wrongly associated with these questions?
    2. Is there any unusual code wrapped around your text?
    3. Are there any wrench icons ticked for these questions or answer options.
  4. If the answer to these is no, then it can be concluded that respondents are reluctant to answer the next question.
  1. Click through is a general activity counter that increases every time your survey is accessed.
  2. This includes any type of activity from testing your survey, to multiple access attempts to finish your survey.
  3. Search engines are also known to repeatedly ping these links (depending on how you distributed them) resulting in higher numbers than normal.

You can create a custom report and adjust its settings:

  1. Log into your account
  2. Highlight your survey
  3. Click the "Report" button in the right hand panel.
  4. Click the "+ New Report" button in the central panel.
  5. Give your report a meaningful name and click "Next" or "Save".
  6. On the next page click the "Settings" button in the toolbar at the top of the page.
  7. Tick the "In-Progress" box
  8. Save your changes
  1. Log into your account
  2. Highlight your survey
  3. Click the number next to "In-Progress" or "Complete"
  4. Go to the top right of the questions and click "Delete Respondent".
  5. Repeat Step 4 until all responses are gone.
  6. Close the window.

To delete "Complete" responses in bulk:

  1. Log into your account
  2. Highlight your survey
  3. Click the Report button in the right hand panel
  4. Click the "Run Report" button
  5. In the bottom right of the window click the semi-visible "Delete Respondent" button to open a new page
  6. Click the "View email addresses or IDs" link.
  7. Click the "Check all" button
  8. Click "Delete selected responses" to remove all responses.
  9. Close the window.

Yes, you will need to log a HEAT request to EISDBA with the following details:

  1. Summary of request: Batch download of respondent files.
  2. Type/s of file that you intend to extract (e.g. PDFs, docx etc)
  3. Your Survey ID/s (found under Surveys within your account)
  4. Your Key Survey User ID (first time – Contact Survey Support to receive it)

You can either...

  1. Export both reports into an external format and combine them there; OR
  2. Create a Master Survey that combines all questions and upload responses.

Not automatically. You will need to build a survey in Key Survey but you can copy and paste your content to save a bit of time.

  1. Please send an email request to survey-support@qut.edu.au
  2. You will require a minimum of 3 attendees.
  3. You will be responsible for booking a training/meeting room
  4. Please provide at least 3 working days’ notice.

No, however templates can be submitted for addition to the existing library.

Yes, you will need to create a separate survey and combine them using logic:

  1. Create your Prize Draw (PD) questions in a separate survey.
  2. Go to its launch page and obtain its Master Link.
  3. Return to your main survey and click “Settings”.
  4. Go down to the Redirect Page box and paste your PD Master Link into it.
  5. Save your settings.
  1. You will need to use a plug-in.
  2. There are two distinct types found under "Logic, Quota and Randomisation":
    • Question Randomisation: Randomly display 1 of x number of questions
    • Section Randomisation: Randomly display 1 of x number of Question Blocks
  3. Instructions for use are provided on the plug-ins themselves.
  • Yes, provided that you have the account’s login name, Master Link or Survey ID data can be retrieved.
  • If the data you wish to request is from a "Single" (personal use) account then permission from the account owner would be required.

You will need to either delete your responses; OR Work around the issue:

  • For test/unwanted responses you can:
    • Delete them either in bulk (Reports pages); OR
    • One-by-one (Surveys page)
  • If you wish to keep the existing responses you can:
    • Copy your survey with results and then delete the responses in the original; OR
    • Copy a question while editing, hide the original and then modify the copy.

Strange behaviour is commonly caused by one of the following:

  1. Invisible code copied from external programs like Word
  2. Incorrectly referenced plug-ins
  3. Incorrectly implemented logic rules
  4. A "wrench icon" setting found while editing individual questions; OR
  5. A browser caching issue can affect how your pages load (usually occurs after a Key Survey upgrade)

To resolve strange behaviour issues you should check for the above causes:

  1. Edit your survey and look at the questions for strange code.
  2. Check your plug-ins and see what they’re doing.
    • If you didn’t add a plug-in, remove them by clicking the ‘X’ next to it.
  3. Ensure that your button logic is being used correctly (i.e. ensure that your branching options start on their own pages).
  4. Edit each question and check for ‘ticks’ over the wrench icons.
    • You can click on these to see what is running and remove anything that doesn’t seem correct.
  5. Refresh your browser pages if they are not displayed correctly.
    • Empty your cache if display issues persist.
  1. Login to your account
  2. Highlight your survey
  3. Click the “Launch” button in the right hand panel
  4. Click the “Clipboard” button to obtain the Master Link
  5. Paste the link into an email
  6. Send the email to your approver for testing
  1. While editing your question, insert your cursor where you wish to add a link
  2. Click the "Chain-link" button
  3. In URL paste your address link (for an email add mailto: before the address)
  4. In "Text to display" change the contents to the name for your link e.g. "Consent Form"
  5. Set "Target" to "New window" – For an email, leave this as "None"
  6. Click "Ok"
  7. Save your question
  • You will need to obtain the password from the account owner.
  • If the account owner is not present, you can request the temporary key from Survey Support.
  • Please note that we can only provide this service for “Shared” and “SMA” accounts.
  • We normally stipulate 7 days, but the actual time depends on your approver and Survey Support staff.
  • If you wish to expedite the turn-around time, please contact your approver and encourage them to complete the approval confirmation form (auto-sent by email).

Yes, There are two types of transfer that you can use:

  1. For small amounts of data you can use “Import from URL”
  2. To copy a full surveys’ data you can use:
    1. "Survey Workflow" plugins; OR
    2. CSV autofilling under "Send email invitations"

If you have used the "Send email invitations…" method:

  • You can send reminders by going to the "Surveys" page and clicking "Schedule Reminders".

If you have used an anonymous Master Link method, you will not be able to send reminders unless you send them to your entire respondent base.

  • Key Survey provides "Print" options on the "Surveys" page and while you edit.
  • This function converts your survey into a PDF which you can print as required.
  1. Ask your respondents which question they are stuck on
  2. Look at your In Progress responses and check for patterns; &
  3. ** Refer to Q44 for instructions regarding survey checks **
  1. While editing your survey, click the "Add Logo" button at the top of your page.
  2. You can upload images to your Media Library and use them from here.
  3. You can also use CSS and inline HTML code to insert images in more specific areas.
  1. Yes, please send a request to survey-support @qut.edu.au with a list of convenient times.
  2. By default we use Blackboard Collaborate or Zoom, but if you wish to use a different tool, please let us know.
  3. Please provide at least 3 days of notice.
  1. Check your survey for Logical Redirect plugins and redirection in "Settings"
  2. If your survey logically links to any other form, you will need to request activation for these as well.
  3. If your survey is not meant to logically link to anything, remove these plug-ins and/or links.
  • No, your survey is activated for public release indefinitely, unless stated otherwise by your approver.
  • It is recommended however, that any changes you make be observed and sanctioned by your approver.

There are 3 common methods to do this.

  1. If you have a list of respondent emails, you can use the "Send email invitations…" method found on your "Launch" page, AFTER activating your survey.
  2. You can use Key Survey’s "Password" launch method to only allow respondents with 1 of x passwords to log in (this can be something already memorable like student numbers, or something that you can distribute via email to individuals)
  3. You can create a separate survey designed to allow respondents to create a profile and use it to log in (requires 2 surveys and Registration and Authentication plug-ins).

The ability to launch your survey via email invitations is turned off while your survey is in "Test Mode". You can enable this feature by "Requesting Survey Activation" via Survey Support (Please refer to Question 10 in this FAQ list).

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