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News & Service Updates

All news & service updates related to Key Survey are posted BOTH on this page and directly to members of the "Survey Users" interest group mailing list.

All Key Survey users are automatically added to this mailing list when they first apply for an account. If you would like to be added to this list please send an email request, with your QUT Access username, to survey-support@qut.edu.au.

NOTE: You can unsubscribe at anytime by sending an "Unsubscribe" email request to the Survey Support.
Please also note that your Key Survey account will be archived if you unsubscribe.


2017: Latest Updates

14/03/2016 - Key Survey Updates

Key Survey has now been upgraded to v8.13

If you are an existing user and you are experiencing display issues after the upgrade, you can resolve it by performing one of the following:

  1. Refreshing each affected page (press F5 or CMD+R for Mac) once; OR
  2. Clearing your browser cache.

Instructions for clearing the cache differs depending on your browser. We have provided external links to instructional guides (for March 2017 versions - all open in new windows/tabs) below:

If you experience other issues please contact survey-support@qut.edu.au for further assistance.

Key Survey Development 3 Workshop Rescheduled

Due to unforeseen circumstances, the Key Survey Development 3 workshop was moved from Friday 10th to Wednesday 15th March.
For further information regarding this workshop's time and place please visit the Workshops page online.

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09/02/2017 - Key Survey Updates

Full Service Resumes:

Key Survey client services have now fully resumed. If you have any Key Survey queries or wish to request a consultation please feel free to contact survey-support@qut.edu.au. Please bear with us for the first few days as our primary support person catches up on recent events.

New Walk In Sessions - February

Two new Key Survey Walk-In sessions have been scheduled for next Thursday and Friday. If you would like to attend please feel free to simply drop in during these times. You can find information regarding these sessions on the Workshops page online.

08/12/2016 - Limited Service Update

Please note that our Limited Client Services period has now been extended until Tuesday, 31st January 2017.

You can find full details about these disruptions on the Client Service Disruption Dates page.

If you have any questions about this notice, please feel free to contact survey-support@qut.edu.au.

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22/11/2016 - Key Survey Updates

Key Survey Walk-Ins (Nov - Dec 2016):

New Key Survey Walk-In sessions have been posted on our website. Please feel free to visit our workshops page frequently as it will be updated as time passes.

The next Walk-In session will take place on Thursday (24th November 2:00 - 3:30pm) at KG-F703.

Abridged Development Session:

For new Key Survey users, we will be running a 2 part Abridged Development Session on December 14th to help teach you about topics covered in the official workshop. Registrations will follow the format of the walk-ins and it is recommended that you bring a mobile device (e.g. laptop or tablet) with internet connectivity.

You can find details about this session on our Workshops page.

End-Of-Year Holiday and Limited Service Period:

Key Survey Services will be Limited to "Survey Activations" only between Tuesday 3rd January 2017 and Wednesday 18th January 2017. The system will continue to run and no existing surveys or data will be affected.

There will be no Key Survey client services available on the QUT and End-Of-Year Public holidays (26th December, 2016 - 2nd January, 2017).

If you have any queries regarding surveys that you will run during this period please attend a walk-in session or send an email to survey-support@qut.edu.au by close of business Wednesday 21st December.

You can find more information about Service Disruptions by following this link.

Key Survey Upgrade:

We are currently testing a new version of Key Survey and hope to roll it out by January 2017. We will provide more information as time passes.

05/10/2016 - Key Survey Development 1 Workshop Postponed

Due to unforeseen circumstances the next Key Survey Development 1 workshop has been moved to the following date:

  • DATE: Monday 17th October
  • TIME: 9:30am - 12:00pm
  • VENUE: KG-R306

Registrations for this class have also been extended till 5:30pm, Friday 14th October.

If you have any questions regarding this information please feel free to contact Survey Support.

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