News & Service Updates

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All news & service updates related to Key Survey are posted BOTH on this page and directly to members of the "Survey Users" interest group mailing list.

All Key Survey users are automatically added to this mailing list when they first apply for an account. If you would like to be added to this list please send an email request, with your QUT Access username, to survey-support@qut.edu.au.

NOTE: You can unsubscribe at anytime by sending an "Unsubscribe" email request to the Survey Support.
Please also note that your Key Survey account will be archived if you unsubscribe.


2018: Latest Updates

21/09/2018 - Service Updates for October 2018

Key Survey's primary support person, Donald G, will be going on leave commencing Thursday September 27th and ending on Monday 22nd October. During this time, we would like to keep our Key Survey service running at the highest capacity possible, rather than going straight into Limited Service.

From Thursday 27th September, please direct all phone calls and email enquiries to the IT Helpdesk and HiQ. Items will be triaged accordingly and answered as per ususal. Please bear with our secondary support staff if they take a bit longer to respond to queries.

If you have any questions about this news item, please feel free to contact Survey Support.

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17/07/2018 - Service Updates

Full client services for Key Survey has now resumed. We will be going over any queries left unanswered over Limited Service and respond as soon as possible.

There will be another Key Survey upgrade coming soon to help resolve technical issues. A separate notice will be issued once the date and time for this disruption is confirmed.

Workshops and classes for Semester 2 will go up by the end of this week. Please feel free to check our Workshops page  over the next few weeks for more details and registration links.

If you have any questions about this notice, please feel free to contact survey-support@qut.edu.au.

14/05/2018 - Disruption: Upgrade to v8.19

Key Survey will be upgraded to v8.19 on Wednesday 16th May at 10pm. Please note that the Key Survey system will go offline for the duration of the upgrade (2 Hours).

If you have any questions regarding this information please feel free to contact Survey Support.

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10/01/2018 - Full Service Resumes

Happy New Year! Key Survey Client Services have now fully resumed. Please feel free to contact Survey Support via email or any of the contact numbers provided in our signatures for advice and support.

Survey Support Email: survey-support@qut.edu.au.

19/12/2017 - Key Survey End-of-Year Notices

As 2017 is now coming to a close, we will only be able to respond to any specific Key Survey queries lodged via email or phone up till COB, Wednesday 20th December. Any further queries will be answered upon our return January 10th, 2018.

Workshop Times 2018

Official Key Survey workshop times have now ben drafted for 2018. Please feel free to check out the Workshops page for further details and registration.

Please note that registrations for these classes will open on Monday, February 19th 2018.

We wish you a Very Happy End-Of-Year Break, and look forward to supporting you in 2018.

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